Category Procedures

Implementing Change After Conference

Originally published in The Point: Issue 52

Article by Ryan Ouellette or Precision Body Arts in Nashua, NH.

So you’re back from Conference. Now what are you going to do
with what you learned? I have always found it challenging to take
what I’ve gotten out of Conference and incorporate it into my studio
effectively. I’ve been going to Conference for eight years, and every
year I come home with a laundry list of ideas. Honestly though, not
many are finished before I lose my motivation. My main problem
is that I try to tackle them all right away instead of focusing on one
and seeing it through to completion. There is so much information
available at Conference that you can easily get overwhelmed. Trying
to take all the information from the classes, round tables, and expo
and turn it into immediate change in your studio is an easy way to
melt your brain, or start a fight with your co-workers. Trust me; I
know.

This year, I tried a different approach. I put together my usual list
of ideas and changes that I would like to enact, then ranked them by
what I thought would be the most beneficial to my studio as a whole.
I also tried to get a good idea of how much time, effort, and money it
would take to complete each task. It really helps when you can think
step-by-step what it would take to improve a certain aspect of your
studio or your procedures. You might be surprised that the biggest
impact could come from faster, smaller improvements. I tend to
over-think things a lot in my studio. Way too many supplies, way too
many unnecessary steps. My big focus this year was breaking down
why I do what I do, and finding ways to simplify things without
degrading performance. Not all of it will work, and not all of it will
be permanent, but focusing on improvement is important in an
industry that changes so much from year to year.

One of my biggest obstacles is that I’m the only piercer in my
shop, but I have three tattoo artists who share my sterilization room
and decontamination practices. Coming home with a list of “piercing
things” that I would like them to focus on typically means I have
my tattoo staff fed up with me rather than changing their practices
effectively. It’s a good idea to consider what things on your list will be
the most helpful to other members of the studio, and even which ones
will be the most problematic. I decided to start with my sterilization
room because I thought I could improve our decontamination
chain while also making things faster and easier for all of the staff;
a win-win for everybody. I never really noticed that I had all these
extra glove changes and surface disinfects because I was simply doing
things on the wrong counter top or that I had supplies in the wrong
cabinets. When I sat down and thought it over with the information
I picked up at Conference, it was easy to see that I just needed to
move a few things around. Of course, it all seems so obvious now,
after Conference, but immediately after I reorganized the supplies
in my sterilization room, everything got so much faster and more
efficient. It only took me a few hours to move stuff around, but I feel
like it was a big improvement in the overall functionality of a central
aspect of our work week. Now we can zip through our sterilization
work without sacrificing safety or quality. Plus, the tattoo guys can
correctly process their tools faster without getting pissy and without
me staring over their shoulders.

Once I tackled the sterilization room I suddenly got really
productive. I went back to my list, picked another job and followed
it through to completion before starting the next one. I was finding
little improvements I could make all over the place. A lot of them only
took an hour out of my day, and most of them didn’t cost anything.
I switched our shop over from spray disinfectants to wipes and put
wall mounts in each work area for them. I reworked the area where
we keep our general cleaning supplies so our counter girl doesn’t have
to go into the sterilization room to just grab a dustpan or extra trash
bags. I moved the front counter supplies like gloves, baggies, and
hand sanitizer to one central drawer. They’re small improvements
that make the shop much more efficient and make our work day so
much easier. These are things I’ve been telling myself I wanted to do
for months, or even years, but I just never worked out a game plan
to get it all done. Many little things are very attainable and add up to
make a big difference.

For years I’ve been coming home from Conference all energetic
and trying to do ten things at once, just to end up with ten half
finished things that would keep distracting me. After a while you
lose that Conference high and you just go back to the status quo.
This year I realized that having a system can dramatically impact the
amount you accomplish. Then when you get home from Conference
next year you can change it all over again! P

Changing Myself While Changing Others

By Jezebel Voulé

What has been your favorite piercing moment? It is a question that has haunted me since the first time I was asked. An echo of this makes the voice in my head always think “maybe this piercing will be the one that defines my piercing career.” Several people have shared their defining moments with me: some of these turning points involved meeting their piercing idol while, for others, it was defined by where they worked, who they worked with (or worked on), and, in some cases, a paycheck. The ways people have been affected by their careers are as unique as the individuals who had the experiences.

Most days there are no moments that change me, or at least affect me in a drastic way. I take a client in, bond with them and then let them go, hoping that we connected enough for them to return to me for their next piercing experience—or, better yet, remember my name to bring me more clients to bond with and release.

However, when asked about my favorite moment there is one I always relive. An older lady, at least seventy years old, came in to get her earlobe pierced. We took a moment chatting but as I started to get set up for the piercing she stopped me. “I need you to know that I have Hep C. I understand if you can’t pierce me.” After asking if she had talked to her physician about getting a piercing I smiled and said “Thank you for telling me but I have no problem piercing you. I take many precautions so that both my safety and yours are taken care of.” She was shocked that I didn’t respond like she had expected. She thought I would react poorly and then proceed to treat her as a leper, sending her on her way. Both she and her wife were overcome with joy. It was something she had wanted to do for a long time but had been afraid to get because she would have to expose a secret that had given her so many other bad experiences. (I later found out how much that experience changed her perception of herself. She, for a moment, felt like she was human rather than a disease and not worth common decency. I had felt like I had changed the world, and for her I had.)

Recently another experience left the same type of lasting impression on me. While at Omega Red Studios a man came in asking questions about his daughter. She had cancer and, as a result, had made a “bucket list.” On that list was a lip piercing. He wanted to help her fulfill her wishes and asked if I would be willing to perform such a task on her. I had replied that I would be willing, after I knew it was okay with her doctor. The next day he came back with a handwritten note. Skeptical that the doctor was in on this idea I Google searched the doctor and found out everything I could about not only her but the entire hospital. I talked to lawyers, her doctors, and parents about what I expected, what they should expect, and the young girl’s expectations. I did not hold back on making demands on what I would need to make a safe and positive environment for her. Many of them were personal things to increase my comfort. After all, my safety is just as important as hers.

It took three days to come to an agreement on piercing her. After speaking with the doctor we decided the nostril would be a more acceptable piercing rather than the lip. I learned that the reason there was so much passion behind her parents getting this one thing done was because she had just received a dire prognosis. The likelihood that she would be alive long enough to even see her piercing heal was slim. She had fifteen things that she wanted to do before she died. Her parents chose this task, as it was most obtainable, and came in search of me. Completing one of her bucket list tasks was important in helping her fight the feeling that all was lost for this fourteen year old whose life was on a count down. The before and after effect on her life was immediate. She went from a child who looked and acted sickly to a young girl who wanted to walk around with her father as she felt a kind of rejuvenation.

***

These moments have stuck with me, as it has been these moments that have pushed me to realize how much I could help the world just with a tiny prick of my needle. Sometimes a navel piercing is more than a belly adornment, it is a story—a celebration—of a woman reclaiming her body. It amazes me how much a person can be changed from something that, for me, is just a way of life: the impact of one life to another. Everyone has different reasons for loving their job. So please take a moment and relish yours.

Originally published January 2nd, 2014 by Jezebel Voulé

Point 76: Election Time is Upon Us – Derek Lowe

I’m sure many of you are burned-out on election talk given how divisive and controversial the recent U.S. Presidential election was. I’m optimistic we can get through the upcoming APP election with much less friction and vitriol; not to mention far fewer TV ads and automated phone calls.

As a 20+ year member of the APP, I was around before there were elections for Board positions. I’ve participated in all of the elections (I’m pretty sure) and I’ve seen that process change, for the better, over the years. I believe the current system is the best we have ever had. It is a little ironic that being an outstanding piercer has almost nothing to do with how qualified or effective someone will be to serve on the Board of the Association of Professional Piercers, but it’s the truth.

Being able to execute flawless septum piercings all day long doesn’t mean someone is good at time management. Being the head piercer at a well-known studio doesn’t mean someone is good at working with others to solve problems. Just because someone seems to be nice when you talk to them on Facebook, it doesn’t mean their personal life is in-order and they will be able to dedicate the time and energy necessary to complete their duties as a member of the Board. Enjoying hanging out with someone for a couple of hours at Conference doesn’t mean they handle conflict well and are open to compromise. Just because you like the idea of a candidate who wants to “shake things up”, it doesn’t mean they have any idea about the legal structure and requirements of running a non-profit organization.

Having 1,000,000 Followers on Instagram doesn’t mean someone has an understanding of the APP’s mission statement of education.

It can be difficult to know what skills and experience a candidate has that will be applicable to serving the APP. For the last few years, I have started doing three things to help me make a more-informed decision about my colleagues who are trying to get elected.

I look for a history of successful service to the APP. Members who have worked on subcommittees, volunteered at Conference and/or offered up their time and services to the organization in other ways, consistently prove to be Board members that finish their terms and are effective at helping the APP move forward.

I really read the bios the candidates present during the process. I want to know how they have helped the APP and what skills and experiences they have that will be directly applicable to being an effective Board member.

I reach out to candidates and ask them questions about their experience and their ideas. I try to find out in what ways they think they can be effective and what ideas they have about the current state of the APP as well as the future of the organization.

It is my hope that for the upcoming election, and all future elections, the membership will put thought and time into why we are casting the votes we are. Instead of just voting for names you recognize, or people you like, dig a little deeper. Demand a little more of the people who want to represent our industry and our profession to the rest of the world. Thank you and happy voting!

Point 76: Talk APP – Will Spencer

William Spencer headshotWill Spencer
TRX Tattoos & Body Piercing

It’s Las Vegas… everyone always wants more: more classes, more options, and of course more free time too. All at once. So how do we get more classes squished into a day without taking up more time and without a magic wand? Make them shorter.

Not all of them of course—not the technical classes, not the hands on classes. What about the others? The inspirational classes. The stuff that makes you think. The people who open your eyes and stretch your perceptions. Talking about new concepts or angles of approach to subjects you might never have thought about. These are the kind of classes that don’t need hours and hours. In fact all that extra time would bog them down and the core idea would get lost in a miasma of unnecessary flotsam.

This was the idea behind Talk APP. Inspired by the success of the ever popular TED Talks we crafted a new format just for the APP that gives us the ability to put all these great class ideas into a smaller, faster, more exciting format. With only twenty minutes for each presenter, we are able to take great ideas and boil them down to the roots. Our aim is to give you a class with punch that you’ll actually remember. This year we had two talks with standing ovations.

We hope you checked out our new format. If you haven’t already, please give us your feedback. We are always striving to integrate new ideas and make this better. We look forward to hearing from you! We can’t wait to see what next year’s topics will bring.

Jaymes Lombardi at 2016 APP Conference
Jaymes Lombardi making a point during his TalkAPP presentation on Client Connnections. Photo credit: Matte Erickson

Point 73: Count All The Things – Christina Shull

Christina Shull headshotChristina Shull
Owner of Integrity Piercing

One of my favorite parts about December is counting every little piece of jewelry in my studio for end of year inventory. For most people, that line was read in a sarcastic tone. In my case, it is true and should have been ended with an exclamation point and been followed with a smiley face. While this article will probably not have any effect on the enthusiasm you may or may not have while counting your jewelry, I do hope to share some tips that could make the experience a little smoother and hopefully more pleasant for you.

3088809I would love to address why end of year inventory is so important and the impact it has on your financial statements and taxation. You are spared from that info in this particular article. It would be a very long article otherwise, maybe even a small book, and I do not want to bore you to death if you are not a current or future business owner. If you are interested in learning more about the administrative aspect of piercing, stay tuned in January for the debut of my blog “The Business of Piercing” which will be filled with plenty of information on the business side of the industry: taxes, accounting, employee relations, legalities, financial statements, and all the aspects that go into keeping your business profitable and compliant with local, state, and federal regulations. For now, let’s delve into how to make your end of year inventory count as smooth as possible.

IMG_1311
Photograph by Kendra Jane

There are many reasons for needing an accurate count of your inventory, with the most relatable reason being that none of us want to pay more taxes than we absolutely have to. An accurate count can significantly reduce the chance that you will overpay for taxes related to jewelry investments. Shrinkage, or losses, which can happen in our industry fairly easily: jewelry being dropped on the floor and rolling into the abyss, small parts easily end up in the sink drain of the processing room (along with almost every threaded or pin taper you once had), and the often overlooked comp jewelry that a client received as a nocharge upsize/downsize/“oops, the piercer grabbed the wrong size/ color/etc.” An accurate inventory count at the end of the year allows you to properly determine your Cost of Goods Sold (COGS), which directly affects the amount of tax you will pay.

Planning your end of year inventory count is the best way to minimize stress and increase accuracy. Inform your staff members in advance about inventory planning and give them clear and specific instructions, preferably in writing. During your planning, consider the following:

Photograph by Marina Pecorino

When will the count be done? Ideally, inventory counting will be done when the studio is closed, or at least during a day when business is expected to be slow. I personally opt to perform the count on a day my studio is closed. It is worth it to me to pay a little bit of overtime in return for a count that is done in a shorter period of time and is more accurate when there are no interruptions from clients or vendors.

Who will be counting the jewelry and what will they be counting? In my two person studio, we split the responsibility pretty much down the middle. My staff member counts and records the jewelry in the front of the studio – everything in the display cases and the bead totes used to store backstock jewelry. I count and record the jewelry in the piercing room, clean room, and any potential defective jewelry that has not been replaced yet.

IMG_3322
Photograph by Kendra Jane

It is uncommon to have jewelry that should be excluded from the inventory count, but there are a few situations where it can happen. Those situations should be explained in advance. For example, the majority of the jewelry I have on display are items that I would sell if needed, such as jewelry in “body bits” that is switched out periodically or a threaded end that I would sell if it was the last in stock of its color, size, style, etc. However, my anodized captive display has the rings stabilized with glue inside of a shadow box. Upon assembly of that display, I knew the rings would never be sold in the future and they were re-categorized from Jewelry and Aftercare (COGS) to Displays and Decorations (Expense). Another studio I worked at years ago had jewelry on display that was not going to be sold – discontinued “collectors’ items” and antiques. Those items needed to be excluded from the jewelry inventory because they were not items for resale.

What can you do to prepare? Pre-counting preparation can make the inventory count go smoother. The day before the count, make sure that jewelry is organized and items are in their designated places. If you have recently received a jewelry order, have all jewelry checked in, processed, and put away. Every studio seems to have a place, if not many places where jewelry just ends up; a special cup or drawer can be found in almost any room that often contains random beads, balls, and o-rings. Defective jewelry has a habit of ending up in a variety of different locations. Check for all of these miscellaneous pieces of jewelry and put it all away where it belongs.

PhotographybyMarinaPecorino-1236
Photograph by Marina Pecorino

How will the count be recorded? If you have a Point of Sale system, you may have inventory worksheets available that are ready to print and go. I just recently discovered that QuickBooks has printable inventory sheets that I am very excited to use this year! (Reports>Inventory>Physical Inventory Worksheet, for those who are interested). If your POS program does not have dedicated inventory sheets or if you choose not to use them, you can print an item list and use that to record your count. Many studios use the same inventory sheets that they would when counting stock items before placing an order. Blank paper can work as well, although the less detailed the documentation system, the easier it can be to overlook or miscount items.

Marking items that have already been counted is important. Keeping track of what has and has not been counted is not as simple as it may seem. For example, I have multiple threaded end options in one display frame and when following inventory sheets, they are far apart alphabetically on the sheet. In this case, I have used something to mark the rows or particular items that have already been counted; masking tape or little strips of post-it notes have both worked well for me. Sometimes I have drawn a quick diagram of the display and what is in it, crossing off pieces as they are counted. It may be easier for you to remove the jewelry from the displays entirely and replace them later. This provides a perfect opportunity to refresh displays for the new year. The important part is finding a method that will easily communicate to all staff members what has already been taken care of.

Double counting is suggested to ensure accuracy and this is when having a POS definitely comes in handy. I consider my POS stock numbers to be fairly close to accurate, with a physical count done to confirm. If the physical count matches the amount in the POS, I consider the single physical count to be fine. If the physical count does not match the amount in the POS, I double and sometimes triple or even quadruple check the physical count before I alter the amount in the POS. Double-checking is crucial when we have large quantities of small items that can be found in many locations. For example, 14g 2mm threaded flowers in my studio can be found in numerous places: a frame that has the more decorative 14g threaded options, in a few display body bits, in the middle of an assembled industrial barbell, on the top of some displayed navel curves, in one of the bead totes for backstock items at the front counter, and with flower navel curve posts in the piercing room. With 6 different places to find one particular item, it can be easy to miscount.

Photograph by Marina Pecorino
Photograph by Marina Pecorino

Employees need to be aware of what is counted separately versus together. You need to have consistency between how an item is entered into the POS or otherwise introduced into inventory and how it is counted. For instance, if a double gemmed navel curve was entered into the POS with the top gem and gemmed post being received as a single item, staff members need to consider both components when counting inventory. If there is a gem curved post without a top (usually because individual gems were out of stock when one was needed), this needs to be documented. Failure to document this would result in an assumption of the whole piece, which would lead to a lower COGS and result in paying tax on an asset you do not actually have.

Once you have completed your end of year inventory and extracted the information that you need for filing your taxes, don’t toss the inventory sheets! End of year inventory counts will serve as helpful tools for a variety of things including documentation of the actual inventory count (really useful if you are unlucky enough to be audited), your starting inventory amount for the next year (which you will use along with your next end of year inventory and purchase receipts to determine your COGS next year), and is very helpful when making adjustments to desired inventory stock numbers.

Now is a good time to start preparing for your year end inventory count. Create or update existing inventory sheets, draft a protocol for inventory counting, pick a day and time for the count and schedule some staff members specifically for this project, research additional tips and tricks to make your inventory count smoother. Most importantly, if you don’t want to pay more taxes than you absolutely have to, start getting your inventory numbers down in the next couple of weeks, which helps get your COGS amount up!

Photograph by Marina Pecorino
Photograph by Marina Pecorino